Troubleshooting

I could really use help fleshing this list out.

  • Problems with notifications - not getting your boing? Everything you need is here: wallab.ee/notifications
  • Problems with purchases - If you are unable to complete purchases, try logging out of iTunes. Go to the iPhone Settings, tap iTunes & App Store, tap the Apple ID account, and Sign Out. Then enter your password and tap Sign In.
  • Problems with WiFi - Since the release of iOS8, there have been problems with WiFi operating fast enough. It's not a WallaBee problem, and I haven't seen troubleshooting steps that are easy enough to follow and guaranteed to work. Try shutting of WiFi for a bit (e.g. until you get your item on the drop) and then remember to turn it back on later.
  • Problems with images - if your image cache is not updating (in those rare cases where an item image changes) or images do not seem to be loading, you can clear your image cache. Go to your WallaBee settings page, shake your phone to expose the Debug Tools, and then tap "Clear Image Cache"
  • General problems - Yes, iPhones are better than Windows PC's. But they still benefit from a reboot. Force close your WallaBee app (double tap the home button and then swipe up. Really, why not close all your open apps while here). Then press and hold the power button until you get the option to power off.
  • Logging out - Not sure which problems this might solve, but here's how to do it. Go to your WallaBee settings page, scroll to the bottom and select Logout. Then just log back in. Before you do this, probably best if you make a note of your email address and password. See below if you didn't.
  • Uninstalling the app - Not sure which problems this might solve, but here's how to do it. Press and hold on your WallaBee icon until it is jiggling. Then press the x in the upper left corner. Don't worry about the data warning. Your WallaBee data is stored on servers, not on your iPhone. Delete the app and then reinstall from the App Store. You'll have to log back in, so make sure you know your email and password before you do this. And once you reinstall, you'll have to reload all the images you had previously cached, so the Store will be a bit slow to load for a bit.
  • Can't sign into app - it's best to know this before you logout. You can view and change your email address in your Profile. You can change your password in your Profile as well. If you forgot your password, once you logout, enter your best guess and if you are wrong, there is an iForgot option to email you a new one. And then you can come back to your Profile and set it to something you remember.
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